Lobbies Temporarily Closed

Lobbies Temporarily Closed

Lobbies closed

 

The safety and well-being of our employees and members is our number-one priority. In response to the public health emergency declared by the City of Lubbock, South Plains Electric Cooperative will be temporarily closing our lobbies beginning March 18, 2020. Our operational staff and linemen are on the job for our members and member service representatives are available by phone at 806.775.7766. We offer several alternative ways to make payments.

  • SPEC App (first-time users, enter your account number and click “forgot password” to set up your account)
  • Online (first-time users, click the “new user” button)
  • Phone
  • Mail
  • Drive-thru (82nd and Upland, Lubbock, Monday - Friday: 7:30 a.m. - 6 p.m.)
  • Payment drop boxes at each service office.
If you have any additional questions please call Member Service at 806.775.7766.

South Plains Electric Cooperative Supports Members

[LUBBOCK, TX] –South Plains Electric Cooperative is extending its support of members by not disconnecting service in March. As a not-for-profit cooperative, working with and helping our members during tough times is not new for us. While the temporary hold on disconnects helps to keep the lights on, it doesn’t keep a balance due from accumulating. If members will communicate with us, we may have other ways we can help. We will continue to monitor the situation and will let our members know if something changes. If you would like to talk to our member service representatives, give us a call at 806.775.7766.

We offer several ways to remotely make payments including our free SPEC App, online bill pay at www.SPEC.coop, pay by phone, regular mail, a drive-thru at our Lubbock 82nd Street and Upland location and payment drop boxes at the service offices. Details can be found online.

View full press release here.